Your subscription may not be accessible for the following reasons:

A) You haven't successfully redeemed the code yet

B) Your account status hasn't updated yet

C) You have two flowkey accounts

You can do the following to solve this:

Try entering the code one more time. You can redeem the code (again) here: app.flowkey.com/code

If you're on a laptop or PC, please refresh your browser. If you're on a mobile device, please close the app and restart it. Your account status will then be updated to Premium.

Sometimes, a second account is created by mistake. This can happen when different social logins (Facebook, Google, Apple or WeChat) are used—or when there is a typo in an email address.

In this case, it can happen that the code was redeemed on one account—but you are logged in to a second account without premium access.

The best way to find your Premium account is to send us the voucher code you used. You can contact us through our in-app messenger or by email at [email protected].

Of course, you can also always reach out if you have any further questions. 🙂