Your subscription may not be accessible for the following reasons:

A.) You haven't successfully redeemed the code yet

B.) Your account status hasn't updated yet

C.) You have two flowkey accounts

You can do the following to solve this:

A.) You haven't successfully redeemed the code yet

Try entering the code one more time. You can redeem the code (again) here: https://app.flowkey.com/code

B.) Your account status hasn't updated yet

If you're on a laptop or PC, please refresh your browser. If you're on a mobile device, please close the app and restart it. Your account status will then be updated to Premium.

C.) You have two flowkey accounts

Sometimes, a second account is created by mistake. This can happen when different social logins (Facebook, Google, Apple or WeChat) are used - or when there is a typo in an email address.

In this case, it can happen that the code was redeemed on one account - but you are logged in to a second account without premium access.

The best way to find your premium account is to send us the voucher code you used. You can contact us through our in-app messenger or by email at [email protected]

Of course, you can also always contact us if you have any further questions. 🙂

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