Your subscription may not be accessible for the following reasons:
A.) You haven't successfully redeemed the code yet
B.) Your account status hasn't updated yet
C.) You have two flowkey accounts
You can do the following to solve this:
A.) You haven't successfully redeemed the code yet
Try entering the code one more time. You can redeem the code (again) here: https://app.flowkey.com/code
B.) Your account status hasn't updated yet
If you're on a laptop or PC, please refresh your browser. If you're on a mobile device, please close the app and restart it. Your account status will then be updated to Premium.
C.) You have two flowkey accounts
Sometimes, a second account is created by mistake. This can happen when different social logins (Facebook, Google, Apple or WeChat) are used - or when there is a typo in an email address.
In this case, it can happen that the code was redeemed on one account - but you are logged in to a second account without premium access.
The best way to find your premium account is to send us the voucher code you used. You can contact us through our in-app messenger or by email at [email protected]
Of course, you can also always contact us if you have any further questions. 🙂