Your subscription may not be accessible for the following reasons:

A.) Your account status isn't updated yet

B.) You're logged in to a different account

C.) There was a problem with the purchase and the transaction was declined

You can do the following to solve this:

A.) Your account status isn't updated yet

Sometimes, it might be necessary to refresh your browser or restart the app to update your account status.

B.) Check the email address of your flowkey account

  • Check your email inbox(es) (also the spam folder) for an email with the subject line "Welcome to flowkey Premium" to identify the email address of your flowkey premium account.

  • Now, make sure to use this email address to log into the app.

If you're automatically logged in to the account with no Premium access, please click on the cogwheel icon in the lower left-hand corner. Then click on "Sign Out." This will take you to the login page where you can log in with the email address of your flowkey account.

C.) Get in touch! 👋

Please contact our support team via email ([email protected]) or via the in-app chat. To open our in-app chat, click on the cogwheel icon in the app and then on "Support & Feedback." We'll be happy to help you

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