Depending on where you bought the subscription for flowkey, there are different ways to end it. Here you'll find all information about how to:
Unsubscribe in our browser app
Unsubscribe through iTunes/App Store
Unsubscribe through the Play Store
Have your account deleted
Please note: If you unlocked Premium access with a voucher code (Yamaha or gift voucher), it will expire automatically. There is no need to cancel it.
How to unsubscribe in our browser app
If you bought a subscription and need to end it, you can quickly do this in the profile settings of our app.
To access them please make sure to log into our app on a laptop or PC.
You can find the profile settings by clicking on the cogwheel icon in the lower left-hand corner of the app:
When you click on "Profile Settings", a window with the General Settings will open. There, click on the pen icon that you find next to your account status/subscription.
After you've clicked on the pen icon, you will see the option to unsubscribe:
How to unsubscribe on the App Store
If you bought your subscription through the Apple App Store, it can only be managed in the App Store subscriptions section.
Here's a tutorial on how to do this: https://support.apple.com/en-us/HT202039
How to unsubscribe on the Play Store
If you bought your subscription through the Google Play Store, it can only be managed in the Play Store subscriptions section.
Here's a tutorial on how to do this: https://support.google.com/googleplay/answer/7018481
Have your account deleted 💔
If you created an account by accident or if you want to end your learning journey with us, send us a message. You can either write us via our in-app messenger or an email to [email protected] to have your account deleted.
We will then take care of deleting your account and data. Please allow this to take up to three working days. You will always get a confirmation message from us when this process is done.